Shipping & Refunds
All custom shoes and apparel on this website are hand made, therefore, these items ship in 2-3 weeks. Stencils take 2 days-1 week to ship. Please make sure to keep this time frame in mind when ordering. No products are ever shipped past these time frames.
Refunds are only issued in specific cases. Refunds are offered if your product is damaged (pictures are taken of all orders before shipping to have record of how they were sent) or if it was shipped to you after the time frames that is offered. If your order has already been shipped with no damage in the correct time frame with the information you provided, a refund cannot be offered as these products are made to order.
Refunds are NOT offered when:
You put the incorrect shipping information, your order is already in transit, you change your mind after the order is already being made, you put the incorrect shoe size, etc.
Refunds ARE offered when:
Your product is damaged upon arrival with proof or shipped to you past the time frames given in the Shipping Policy section. If either of these occur please email Visionarykickz.firstname.lastname@example.org, any emails sent to my personal business email will not be responded to.